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Apollo Australia
Campervan & Motorhome Rentals

Rental Terms and Conditions
Valid until 31 Mar 2014

Summary of Rental Conditions

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Australian dollars AUD.

Rental Charges

Rates include unlimited kilometres.

Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Flex Rates - The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 35th day. All rental days from the 36th day on are counted as a new booking and the flex rate that applies for the 36th day will be used from then on, the flex rate that applies for the 71st rental day will be used from then, etc.

Apollo and Blue Travel will not honor calculation errors. Should a calculation error occur Apollo will charge for the shortfall.

Early Bird Discount

An Early Bird discount of 5% off the daily rental rate will apply to rentals that commence 120 days after the date of booking. This discount does not apply to the Value Pack component. The Early Bird discount can be combined with long term discounts.

Inclusive Rate - Value Pack

Add AUD 56 per day.

• The maximum amount payable per rental segment for a Value Pack is AUD 2,800 - i.e. 50 days rental.
• The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.

The Value Pack includes: VIP Cover, Unlimited Kilometres, One Way Rental Fee, Hassle Free Check-In*, LP Gas Refill Fee. Initial set of Toilet Chemicals, Camp Chairs and Table, and Baby or Booster Seats (on request).

*Hassle Free Check-In: The Value Pack provides Apollo clients a Hassle Free and Fast Check-In. This service reduces your time at the branch, by simply returning your keys to the counter without any need to go through the check in procedure with an Apollo Employee. This service only applies where no vehicle damage has occurred whilst on hire.

The Apollo Value Pack does not include the Broome Surcharge or 4WD Additional Cover.

Branches and Branch Hours

Apollo has motorhome branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth and Sydney.

All Branches Closed Christmas Day, New Years Day, Good Friday, Anzac Day (25 Apr) and Australia Day Observed Public Holiday (28 Jan).

All rentals picking up or dropping off on Boxing Day (26 Dec 2013) will incur an additional AUD 100 surcharge.

Adelaide, Brisbane, Melbourne, Perth, Sydney:
 • 1 Apr 2013 – 31 Aug 2013 10am to 4pm CLOSED Sundays
 • 1 Sep 2013 – 30 Apr 2014 8am to 4.30pm seven days a week

Alice Springs, Cairns:
 • 1 Apr 2013 – 31 Oct 2013 8am to 4.30pm seven days a week
 • 1 Nov 2013 – 30 Apr 2014 10am to 4pm CLOSED Sundays

Broome, Darwin:
 • 1 Apr 2013 – 31 Oct 2013 8am to 4.30pm seven days a week
 • 1 Nov 2013 – 19 Dec 2013 10am to 4pm CLOSED Sundays
 • 20 Dec 2013 – 28 Feb 2014 Branches CLOSED
 • 1 Mar 2014 – 30 Apr 2014 10am to 4pm CLOSED Sundays

Hobart:
 • 1 Apr 2013 – 30 Jun 2013 10am to 4pm CLOSED Sundays
 • 1 Jul 2013 – 31 Aug 2013 Branch CLOSED
 • 1 Sep 2013 – 30 Apr 2014 8am to 4.30pm seven days a week

Transfer

Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Apollo depot are not included in the rental price. It is the renter's responsibility to get to and from the branch.

Administration Fees / Taxes

Our rates include 10% GST. A charge of 3% of the total cost will be levied to cover administration fees, state government taxes, vehicle registration recovery, duties and associated costs. This fee is included in the daily hire rate.

Payment at Branches

For security reasons, Apollo will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card.

Credit Cards

We only accept Visa and MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.

Exchange Rate / Currency Variations

All credit card transactions are conducted in Australian dollars AUD. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Rental Duration

The minimum rental for all vehicles is five days.

A 10 day minimum rental period applies during the period of 15 Dec 2013 to 04 Jan 2014.

During the Bathurst and Phillip Island Races a 10 day minimum rental period applies from Cairns, Brisbane, Sydney, Melbourne and Adelaide Branches.

Minimum rental periods are subject to change during other peak periods.

One Way Rentals (Included in the Value Pack)

One way rentals are available subject to the minimum rental periods in the table below. A one way rental fee of AUD 350 is charged for one way rentals collecting or dropping off in Broome, Darwin, Alice Springs. All other one ways will be charged a fee of AUD 260. The one way fee is waived for rentals over 21-days.
 

ADL
7	ASP
7	14	BNE
21	21	21	BME
14	14	7	21	CNS
14	7	14	14	14	DRW
14	14	14	21	21	21	HBA
7	7	7	21	14	14	7	MEL
14	21	21	14	21	21	21	14	PER
7	14	7	21	14	21	14	7	21	SYD

Driver's License and Minimum Age

A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also recommended. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s license must have been held for at least two years and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick-up when the driver is present.

Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

General Equipment

Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom.

Kitchen and Personal Kits

Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Maps and Campground Guides

Each vehicle is supplied with a complimentary Road Atlas and campground guides.

Vehicle Consultation

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Apollo Welcome Pack

Each vehicle is supplied with a complimentary Apollo Pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.

L.P. Gas Refill Service Fee (Included in the Value Pack)

The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:

• AUD 25 - Hitop Campervan/Endeavour Campervan/Euro Tourer/Adventure Camper/Outback Camper/Trailfinder Camper
• AUD 35 - 4 and 6 Berth Motorhomes

The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of a multiple rental.

Additional Products

• Camp Chairs (Included in the Value Pack) - AUD 17 each per rental
• Camp Table (Included in the Value Pack) - AUD 24 per rental
• GPS - AUD 10 per day up to a maximum of AUD 100 per hire
• Heater/Fan - AUD 15 per rental
• Toilet Chemicals - AUD 2.50 each
• Baby Seats (Included in the Value Pack) - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is AUD 30 per rental. Baby seats cannot be fitted in the Hitop Campervan, Euro Tourer, Adventure Camper vehicles.
• Booster Seats (Included in the Value Pack) - Booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is AUD 30 each per rental. Booster seats cannot be fitted in the Hitop Campervan, Euro Tourer, Adventure Camper vehicles.
• Satellite Phone - AUD 20 per day plus call charges
• First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a AUD 50 fee is charged when the vehicle is returned.

Multiple Rentals

Consecutive Apollo Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Broome Rentals

An additional charge of AUD 750 applies to all rentals picking up or dropping off in Broome. This is in addition to the one way fee if applicable. Only the Hitop Campervan, 4wd Adventure Camper, Outback Camper and Trailfinder Camper are available to be rented to and from the Broome branch.

Hobart Rentals

The 4wd Adventure Camper, Outback Camper and Trailfinder Camper cannot be rented to or from the Hobart branch.

Ferry Reservations

Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.3m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.

Travel Restrictions

Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads or well maintained access roads less than 12 kilometers long to recognized campgrounds.

Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks but may only travel to the following remote areas with the express written permission of Apollo: Any Islands (including Tasmania, excluding Fraser Island and Moreton Island), Simpson Desert, Cape York (North of Daintree River), Oodnadatta Track, Mereenie Loop, Birdsville Track, Tanami Track, Gibb River Road, Kalumburu Road, Warburton Road, Strzelecki Track, Cape Leveque, Bungle Bungles, the Plenty Highway, Burke Development Road from Chillagoe to Normanton and Savannah Way from Normanton to Borroloola, Finke Road, Central Arnhem Road, Arnnhem Land in general and any other remote area.

Please call our fleet department within 24-48 hours of travel to the restricted area to request permission.

Vehicles are NOT permitted to travel on Fraser Island, Moreton Island, the Canning Stock Route, The Lost City in Litchfield Park, Old Gunbarrel Highway, the Old Telegraph Road section of the road to Cape York, Boggy Hole (Finke Gorge National Park), the Old South Road from Maryvale to Finkea and the last 2 kilometres of the Lennard River Gorge Road, at any time.

Vehicles are NOT permitted to travel to Cape York between the months of December to May. At all other times permission is required.

Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period..

Change of Drop Off Destination

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the Apollo Head Office. Subject to the change being approved, a minimum additional charge of AUD 700 will apply.

Rental Extension

If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.

Failure to obtain authorization will result in the renter being charged double the daily gross rental rate.

Repairs

Although we run late model vehicles, it may happen that small repairs are required. Repairs up to AUD 100 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over AUD 100, Apollo will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.

Infringements and Administration Fees

Apollo reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Apollo reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of AUD 75 will be applicable.

Change Of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade

Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of Liability

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important

We reserve the right to refuse any rental at our discretion.

Animals

Service dogs are permitted to travel in our vehicles with prior permission from Apollo. No other animals are permitted in our vehicles.

Smoking

Smoking is not allowed in our vehicles.

Cancellation Fees

• Until Blue Travel has confirmed your reservation - No charge
• If cancelled up to 25 days prior to pick up - Your Deposit
• If cancelled 10 to 24 days prior to pick up - 20% of Total Rental (minimum AUD 300)
• If cancelled less than 10 days prior to pick up - 50% of Total Rental (minimum AUD 300)
• If cancelled on the day of pick up or no show - 100% of Total Rental (minimum AUD 300)
• There is no refund for late pick up or early return of vehicle.

Travel Insurance

We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE

Personal Injury

The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage

The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of AUD 75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability

Apollo’s rental charge includes a Standard Liability of AUD 5,000 for the Hitop Campervan and Euro Tourer. For all other vehicles a AUD 7,500 Standard Liability applies.

A Bond of AUD 5,000/AUD 7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The AUD 7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1

A Liability of AUD 2,500 applies. This Option can be purchased by paying to Apollo AUD 27 per day.

• The maximum amount payable for this Option per rental is AUD 1,350 - i.e. 50 days rental.
• The minimum amount payable for this Option per rental will be based on the minimum rental period applicable for your rental.

A Bond of AUD 2,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The AUD 2,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

Reduction Option 2 (VIP Cover) - (Included in the Value Pack)

A AUD 0 (zero) Liability applies. This Option can be purchased by paying to Apollo AUD 44 per day.

• The maximum amount payable for this Option per rental is AUD 2,200 - i.e. 50 days rental.
• The minimum amount payable for this Option per rental will be based on the minimum rental period applicable for your rental.

Under this option one windscreen, two tires and demurrage will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

A Bond of AUD 250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorization obtained (sufficient funds must be available) for AUD 250.

4WD Additional Cover

This additional cover for AUD 199 is available when either Liability Reduction Option 2 or the Apollo Value Pack have been purchased. Coverage with this offer will protect the renter for:

• Accidental damage to the overhead and underbody sections of the 4WD Campervan
• Unlimited tyre and windscreen cover
• Damage to the awning
• Towing and vehicle recovery costs from 4WD roads where permission from Apollo to travel on these roads has been granted

*This protection does not cover single vehicle rollover.

Bond

For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Bond Roll Overs are permitted for Apollo multi hires only within the same country when the bond is banked.

Full Responsibility

At all times the renter is responsible for:

• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning.
• Damage to the slide out.
• Damage to the overhead or underbody of the Vehicle except where VIP Cover has been purchased.

Rates/Terms/Conditions

Are subject to change without notice.

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