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Terms & Conditions
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Apollo Australia
Campervan & Motorhome Rentals
Rental Terms and Conditions
Valid until 31 Mar 2009
Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Australian dollars AUD.
Rental Charges
Rentals are charged per calendar day.
Standard Rates – When a rental moves from one rate season into the next, the calculation is based on both rates.
Flex Rates - The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 35th day. All rental days from the 36th day on are counted as a new booking and the flex rate that applies for the 36th day will be used from then on, the flex rate that applies for the 71st rental day will be used from then, etc.
Apollo and Blue Travel will not honor calculation errors. Should a calculation error occur Apollo will charge for the shortfall.
Early Bird Discount
An Early Bird Discount of 5% off Standard Rental Rates will apply to rentals that commence 180 days after the date of booking (excluding travel 15 Dec 2008 to 14 Jan 2009).
This discount cannot be used with any other special/promotion/offer and does not apply to Flex Rates.
Inclusive Rate
A cost of AUD 40 per day applies for an Inclusive Rate. This cost is to be added to the relevant Standard Daily Hire Rate.
The Inclusive Rate includes: VIP Cover, Unlimited Kilometers, One Way Rental Fee, 10% GST, 2.5% Government Stamp Duty/Taxes, Personal Kits, Kitchen Kit, LP Gas Refill Fee, Apollo Welcome Pack, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Extra Driver Fees, Camp Chairs and Table, Maps and Camp Ground Guides and Baby or Booster Seats (on request).
The Inclusive Rate does not include the Broome Surcharge. The maximum amount payable per rental segment for an Inclusive Rate is AUD 2,000 - i.e. 50 days rental.
Branches
Apollo has motorhome branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney. During the period of 01 Dec 2008 to 31 Mar 2009 the Alice Springs branch is closed on Sundays and the Broome and Darwin branches are closed on Saturdays and Sundays. All branches will be closed Christmas Day, New Years Day and Good Friday. Otherwise branches are open seven days a week, 8am to 4:30pm.
Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Apollo depot are not included in the rental price. It is the renter’s responsibility to get to and from the branch.
Taxes
Our rates include 10% GST.
A charge of 2.5% of the total cost will be levied to cover state government taxes, duties and associated costs.
Credit Cards
We only accept Visa and MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 1.75% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.
Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars AUD. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
Rental Duration
The minimum rental for all vehicles is seven days.
A 10 day minimum rental period applies during the period of 15 Dec 2008 to 05 Jan 2009.
During the Bathurst and Phillip Island Races a 10 day minimum rental period applies from East Coast Branch locations.
Minimum rental periods are subject to change during other peak periods.
One Way Rentals
One way rentals are available subject to the minimum rental periods in the table below. A one way rental fee of AUD 200 is charged for rentals 20 days or less per segment.ADL 7 ASP 7 14 BNE 21 21 21 BME 14 14 7 21 CNS 14 7 14 14 14 DRW 7 7 7 21 14 14 MEL 14 21 21 14 21 21 14 PER 7 14 7 21 7 21 7 21 SYD
Driver's License and Minimum Age
A valid, non-provisional, state or overseas driver's license is required. If the driver’s license is not in the English language (e.g. German, French, Chinese, etc) then an international driver’s license is also required. The driver’s license must have been held for at least two years and be valid for the whole length of the rental. The original driver's license must be shown at time of pick-up when the driver is present.
The minimum age to drive the vehicle is 21 years and the maximum age is 75 years.
Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)
Maps and Campground Guides
Each vehicle is supplied with a complimentary Road Atlas and campground guides.
Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Apollo Welcome Pack
Each vehicle is supplied with a complimentary Apollo Pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.
Camp Chairs
AUD 15 each per rental
Camp Table
AUD 20 per rental
Baby Seats
Two baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is AUD 20 per rental. Baby seats cannot be fitted in the Hitop Campervan, Euro Tourer and Adventure Camper vehicles.
Booster Seats
A booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is AUD 20 each per rental. Booster seats cannot be fitted in the Hitop Campervan, Euro Tourer and Adventure Camper vehicles.
First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a AUD 50 fee is charged when the vehicle is returned.
L.P. Gas Refill Service Fee
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
- AUD 15 - Hitop Campervan/Euro Tourer/Adventure Camper
- AUD 30 - 3, 4 and 6 Berth Motorhomes
The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of a multiple rental.
Multiple Rentals
Consecutive rentals can be combined to qualify for a long-term discount rate. Australian and New Zealand car/campervan rentals can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
Broome Rentals
An additional charge of AUD 750 applies to all rentals picking up or dropping off in Broome. This is in addition to the one way fee if applicable. Only the Hitop Campervan and 4wd Adventure Camper are available to be rented to and from the Broome branch.
Travel Restrictions
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads or well maintained access roads less than 500 meters long to recognized campgrounds.
Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks but may only travel to the following remote areas with the express written permission of Apollo: Any Islands, Tasmania, Simpson Desert, Gunbarrel Highway, Cape York (North of Daintree River), Oodnadatta Track, Birdsville Track, Tanami Track, Gibb River Road, Kalumburu Road, Warburton Road, Strzelecki Track, Cape Leveque, Bungle Bungles, the Plenty Highway and any other remote area. No Vehicle is permitted to travel on the Canning Stock-route, The Lost City in Litchfield Park, to Cape York between the months of December to May, the Old Telegraph Road section of the road to Cape York or the last 2 kilometers of the Lennard River Gorge Road.
Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the Apollo Head Office. Subject to the change being approved, a minimum additional charge of AUD 700 will apply.
Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.
Failure to obtain authorization will result in the renter being charged double the daily gross rental rate.
Repairs
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to AUD 50 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over AUD 50, Apollo will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.
Traffic Infringements
We reserve the right to charge the renter for any speeding or parking fines, traffic infringements or road toll fines. An additional administration fee of AUD 75 per fine will apply to cover the costs of processing.
Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Important
We reserve the right to refuse any rental at our discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Cancellation Fees
- Until Blue Travel has received your deposit - No charge
- If cancelled up to 28 days prior to pick up - 50% of Deposit (plus full bank charges / credit card surcharges)
- If cancelled 10 to 27 days prior to pick up - 25% of Total Charge (minimum AUD 300)
- If cancelled less than 10 days prior to pick up - 50% of Total Charge
- If cancelled on the day of pick up or no show - 100% of Total Charge
- There is no refund for late pick up or early return of vehicle.
Booking Amendments
If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notification occurs during the hire.
Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.
PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.
If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.
Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of AUD 75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period.
Standard Liability
Apollo's rental charge includes a Standard Liability of AUD 7,500.
A Bond of AUD 7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The AUD 7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.
The Standard Liability can be reduced by purchasing one of the following Reduction Options:
Reduction Option 1
A Liability of AUD 2,500 applies. This Option can be purchased by paying to Apollo AUD 20 per day. The maximum amount payable for this Option per rental is AUD 1,000 - i.e. 50 days rental.
A Bond of AUD 2,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The AUD 2,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.
Reduction Option 2 (VIP Cover)
A AUD 0 (zero) Liability applies. This Option can be purchased by paying to Apollo AUD 35 per day. The maximum amount payable for this Option per rental is AUD 1,750 - i.e. 50 days rental.
Under this option one windscreen and two tires will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
A Bond of AUD 250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorization obtained (sufficient funds must be available) for AUD 250.
Bond
For security purposes, only a credit card (Visa, MasterCard, American Express and Diners Club) can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Full Responsibility
At all times the renter is responsible for:
- Damage caused where the terms of Rental Contract have been breached.
- Damage caused by negligence.
- Damage caused to the Vehicle in any way by part or total water submersion or salt water.
- Damage caused due to a single vehicle roll over.
- Damage caused to the Vehicle by the renter’s willful conduct.
- Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
- Damage or loss caused to any personal belongings.
- Damage caused due to use of incorrect or contaminated fuel.
- Damage to the awning, overhead or underbody of the Vehicle.
Rates/Terms/Conditions
Are subject to change without notice.
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