Thrifty Car Rental
MAUI Rental Cars
Rental Conditions
MAUI Australia
Rental Cars by 
Rental Terms and Conditions
Valid until 31 Mar 2008
- 24 Hour All Inclusive Car Rental Rates
- Depot Hours for Pick-up and Drop-off / Premium Location Surcharge
- Rental Duration / Multiple Rentals / One-Way Rental
- Driver's License and Age Restrictions
- Insurance / Tire and Windscreen Cover / Exclusions
- Vehicle Security Deposit
- Infringements / Exchange Rates / Currency Variations / Credit Cards
- Taxes / Road Restrictions / Calculation Errors / Rental Extension
- On-Road Assistance / Change of Vehicle / Voluntary Downgrade
- Additional Equipment / Animals / Important / Disclaimer
This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement provided upon vehicle collection. Please note all prices quoted in this document are in Australian dollars. Rates and Conditions quoted in our brochures and/or websites are subject to change without notice.
MAUI 24 Hour All Inclusive Car Rental Rates
MAUI 24 Hour All Inclusive Rental Rates include:
- Vehicle insurance (excess / deductible of AUD 220 applies)
- A 5% Premium Location Surcharge (PLS) in "Airport" rates
- Unlimited kilometers
- Extra driver fees
- Vehicle Registration Surcharge
- 24 hrs road service help line (toll free)
- 10% GST and Stamp Duty
- Travel wallet including maps and guides, available at branches
TopDepot Hours for Pick-up and Drop-off
Branch operating hours vary by location and day of the week. While most locations are open standard business hours, it is recommended you refer to the complete locations operating hours listing.
All vehicles must be collected from and returned to a Thrifty Car Rentals branch. No exceptions.
Premium Location Surcharge (PLS)
An airport concession fee will be charged for hires that pick-up from airport locations. Vehicles picked up from non-airport locations can be returned to airport locations and no fee will be payable.
The premium location surcharge is 5% and is included in "airport" rates. Fees are set by airport operators and vary by airport and are subject to change at any time.
Rental Duration
- Rental days are calculated on a 24 hour basis.
- Minimum rental period is 3 days.
- Minimum rental periods are subject to change during peak periods.
Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. MAUI allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows:
- 1 hour late, one third of daily rate will apply
- 2 hours late, two thirds of daily rate will apply
- 3 hours late, one full day rate will apply
Multiple Rentals
MAUI will combine multiple rentals to facilitate a competitive rate. To calculate the applicable daily rate add the total number of rental days and apply the corresponding rate. All requests must be made via reservations at the time of the initial booking request.
For example: 5 days in Sydney, 4 days in Brisbane and 3 days in Cairns would be calculated as totaling 12 days. Therefore, the 7 - 13 day rate would apply.
Each rental must be for a minimum of 3 days to be used in conjunction with a multi-hire rental. All individual rentals eligible for multi-hire rates are to be booked at the same time and completed six months after first rental.
Car hires combined with campervan hires do not qualify.
One-Way Rental
- One-way rentals are permitted between Cairns, Brisbane, Sydney, Melbourne and Adelaide. The minimum hire requirement for one-way rentals between these locations is three days. Note that listed cities includes both airport and non-airport locations.
- Rentals between the city and the airport within the same city have a minimum hire requirement of three days.
- One-way hires are not allowed out of or into the states of Tasmania, Western Australia and the Northern Territory.
- One-way hires between locations within the Northern Territory are permitted and have a 3-day minimum hire requirement at all times.
Driver's License and Age Restrictions
A current non-provisional and non-probationary resident country driver's license is to be presented at the time of rental. If the license is not in English format and or displaying the drivers photograph, an international driver’s license is also required. When an international driver’s license is being presented the domestic license must also be presented. The primary hirer must hold both a valid drivers license and a credit card for identification purposes.
Drivers must be between 21 and 75 years of age for car rentals and between 25 and 75 for mini van rentals (vehicle code IVAR).
Insurance
Personal injury is covered in most cases through registration third party insurance. MAUI strongly recommends that all people traveling in Australia take out personal travel insurance.
All vehicles are insured for any damage to the vehicle or to the property of a third party.
The hirer is responsible for the "the excess" (deductible) being the first AUD 220.00 of the cost of damage to third party property or to the rented vehicle, including windscreen and tire damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
Single vehicle accident liability within NT and Broome is the first AUD 1650.00.
The excess applies in respect of each claim, not rental.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, or at the completion of the rental, whichever occurs first. The excess will be refunded to the hirer if MAUI are successful in recovering the cost.
Tire and Windscreen Cover
The excess includes cover for accidental damage to the tires and front windscreen. The customer does not have to pay for damage to tires such as punctures, cuts, abrasions or damage to the front windscreen such as chips, cracks and stars.
Please see the 'Exclusions' section, whereby all insurance cover will be made void.
Exclusions
All insurance cover will be made void if any of the following list of 'Exclusions' are breached.
- Vehicles used by you or by any authorized driver (unless authorized by us in writing) on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete). No vehicle may be used in off-road conditions. Off-road conditions include, but are not limited to: fire trails, beaches, sand, tracks, fields or paddocks.
- Any water related damage, which includes but is not limited to:
- any vehicle submersion
- creek or river crossing
- driving through low plain flooded areas
- beach driving
- Personal belongings. MAUI recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
- Any breach of the terms of the rental agreement. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
- The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
- The incorrect use of fuel (fuel being diesel or petrol) or contaminated fuel. The hirer will be responsible for any associated cost.
- The cost to replace keys, which have become lost or retrieval of keys, which have been locked in a vehicle.
- External modifications: if any external modifications are made to the vehicle and the vehicle is damaged as a result of this modification the hirer is responsible for the total cost of the damage.
- Overhead and underbody damage to the vehicle
- Any damage sustained to the rented vehicle as a result of a collision with an animal between the hours of dusk to dawn in Northern Territory Locations and Broome, Western Australia. All damage and recovery costs will be the responsibility of the hirer.
- All towing charges are in addition to the damage liability.
- The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried then what is allowed MAUI does not accept any liability.
- Drivers not identified on the rental agreement and/or drivers that have a license that has been cancelled or suspended and/or drivers who have a license that is classified as a learners or probationary license.
- Vehicles are not permitted to travel on ferries. The exception to this is a ferry crossing to and/or from Adelaide to Kangaroo Is. In this case the vehicle must be collected from a corporate location.
Vehicle Security Deposit
Upon vehicle collection a vehicle security deposit is payable. The security deposit is AUD 220 and is payable by credit card only. The credit card holder must also hold a full and current drivers license and must be present when the vehicle is collected and be able to supply both their drivers' licenses and their credit card.
The AUD 220 deposit is recorded against the credit card as an imprint.
The security deposit is fully refundable provided the vehicle is returned on time, to the nominated location, undamaged, with a clean interior and with full fuel tank.
MAUI reserve the right to retain an AUD 125 soiling fee if the vehicle is not returned with the interior in a clean condition.
Infringements
We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine and in addition to the fine will be AUD 60.
Exchange Rates / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. MAUI does not accept any liability for variances up or down.
Credit Cards
When a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. All internationally recognized credit cards are accepted. The credit card holder must also possess a valid and full driver’s license and present this at time of vehicle collection.
Taxes
Goods and Services Tax (GST)
Rates include 10% GST. MAUI reserves the right to amend GST upon Government intervention.
Government Stamp Duty / Administration Fee
Rates include State Government Stamp Duty. MAUI reserves the right to amend Stamp Duty upon Government intervention.
Road Restrictions
MAUI reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.
Calculation Errors
MAUI will not honor calculation errors. Should a calculation error occur MAUI will charge for the shortfall.
Rental Extension
If the hirer wishes to extend the rental whilst on hire, they must first obtain authority from the destination branch. This is subject to availability and the daily rate for extensions may differ from the original booked rate.
On-Road Assistance
Any problems associated with the vehicle, including equipment failure, must be reported as soon as possible, and within 24 hours in order to give the supplier the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. MAUI do not accept liability for any claims submitted after this period.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, MAUI reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refunds.
Additional Equipment
To be requested at time of reservation and paid by customer on pick up:
- Child / Booster seats - AUD 5.50 per day / max. charge of AUD 33.00 per rental
Child seats are available free-sell at all times except for rentals commencing within any Australian school holiday period, and must be booked at time of reservation. Booster seats are on request at all times. For bookings during school holidays, child equipment is on a request basis only. Availability will be confirmed or denied within 24 hours. - Maps - Local street directories for capital cities are available on request, free of charge. The cost to replace the directories is AUD 25 and will be charged to the customer if the street directory is not returned at the end of the hire.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Important
MAUI reserves the right to refuse any rental at its discretion.
Disclaimer
Illustrations and text in any of our documentation, brochures or website are a subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by MAUI or modifications and/or upgrades to the vehicle design made by the manufacturer.
Blue Travel and MAUI are not responsible for misrepresentation of facts, rates and rental conditions described in any of our brochures or website. Terms & conditions, rates and vehicle makes, models and sizes are subject to change without notice.