MAUI Motorhomes
Spirit 2
Spirit 2T/S
Spirit 4
Spirit 6
Vehicle Specification
Rental Conditions
Rental Stations
Adelaide
Alice Springs
Brisbane
Broome
Cairns
Darwin
Hobart
Melbourne
Perth
Sydney
MAUI Australia
Motorhome Rental
Rental Terms and Conditions
Valid until 31 Mar 2008
- MAUI Standard Rental Rates / MAUI Premium Package
- Depot Hours for Pick-up and Drop-off / Transfer
- Rentals in Broome / Airport Concession Fee
- Rental Duration / Long Term Hire Discounts / Multiple Rentals
- One-Way Rental
- Driver's License and Age Restrictions
- Insurance / Standard Excess / Excess Reduction Option 1 / Excess Reduction Option 2 / No Worries Cover Option / Exclusions
- Vehicle Security Deposit / Infringements
- Exchange Rates / Currency Variations
- Credit Cards / Calculation Errors
- Road Restrictions
- Change of Drop-off Destination / Booking Amendments
- Customer Care On-Road Assistance / Change of Vehicle / Repairs
- Voluntary Downgrade / Additional Products & Services / Animals
- Important / Disclaimer
This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon vehicle collection. Please note all prices quoted in this document are in Australian dollars. Rates and Conditions quoted in our brochures and/or websites are subject to change without notice.
MAUI Standard Rental Rates
Maui Standard Rental Rates include:
- Unlimited kilometers
- Vehicle insurance (excess / deductible applies)
- 10% GST
Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Maui rates and is currently 10%. Maui reserves the right to amend GST upon Government intervention. - Vehicle registration surcharge
Vehicle registration surcharge - a fee levied to cover the costs of vehicle registration. This fee is included in the daily vehicle rates. - 2.5% Stamp Duty and Administration Fee
Stamp duty and administration fee - A surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs. This fee is included in the daily vehicle rates. - Taxi fare from airport to Maui branch upon vehicle collection only. Receipt must be presented for reimbursement.
- Starter Pack
The starter pack is designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, soap, tissues and shampoo and conditioner sachets. - Extra driver fees
- Kitchen equipment
Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel. - Linen and bedding
Linen and bedding includes pillow, pillowcase, doona (duvet), sheet and towel per person. - General equipment
General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers, toilet chemicals and floor safe in the Spirit 2 t/s, Spirit 4 and 6. - Customer care 24 hour, 7 days per week road-service helpline (toll free)
- Travel wallet including road maps and travel information
- Super Saver booklet with discounts to Tourist Attractions and Holiday Parks
MAUI Premium Package
The Maui Premium Package is AUD 50 per day (maximum AUD 2,500 per rental) and is payable in addition to the daily rental rate. Inclusions are:
- Excess Reduction Option 2 (Nil Excess)
- No Worries Cover Option (PCO2)
No Worries Cover (PCO2) - The no worries cover option extends the cover available with excess reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome. - Pre-purchase Gas (PGO)
Pre-Purchase Gas (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the premium package has not been selected. - Picnic Table and Chairs (per person traveling)
- 1 x child or booster seat if required
Child/booster seat - Note that not all Maui vehicles can accommodate child restraint equipment. Childseats depending on the child's age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child's size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact reservations for further information.
TopDepot Hours for Pick-up and Drop-off
Branches in:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth, Sydney. Also Hobart in Tasmania.
Business Hours:
Daily from 0800 to 1630 hours, closed Christmas Day (25 Dec).
Maui requests for clients collecting or returning their vehicle to be in the office by 1600. Vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply (AUD 100 or more). All vehicles must be collected from and returned to a Maui branch. No exceptions.
Transfer
The customer's taxi fare from the airport to the Maui branch is refunded upon vehicle collection only. Receipt must be presented for re-imbursement. All other transfers are at the customers own expense.
Rentals in Broome
An additional remote location fee of AUD 450 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the One-Way fee if applicable.
Airport Concession Fee
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AUD 16.50 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.
Rental Duration
Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours unless arranged otherwise.
When a rental moves from one rate season into the next, the calculation is based on both rates.
Minimum rental periods are 5 days for the Spirit 2 & Spirit 2T/S and 7 days for the Spirit 4 & Spirit 6.
All one-way hires are subject to a minimum 7 day hire requirement.
A 7-day minimum applies to all hires with a collection date between 15 Dec 2007 and 05 Jan 2008.
Minimum rental periods are subject to change during peak periods.
These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to reservations.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from reservations or any of Maui's branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorization will result in a daily fee of AUD 150 in addition to the daily rate.
Long Term Hire Discounts
The following discounts apply for long term hire rentals:
- 8% discount for 21-34 day rentals
- 15% discount for 35-49 day rentals
- Special rates may be available upon application for rentals of 50 days or more.
These discounts will not apply to the Maui Premium Package.
Multiple Rentals
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Maui and Britz can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will not qualify for a discount (if applicable) once on hire and/or bookings already travelled.
Note that 2wd car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.
Longer-term discounts must be requested at the time of booking.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Maui premium package if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Maui premium package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive premium package or excess reduction option, the more expensive premium package/excess reduction maximum cost is applied. In the instance where a Maui hire is being combined with a Britz hire and the packages have either the premium package or the bonus pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable. Special rates may be available for hires of more than 50 days upon application. Contact reservations for more information.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to reservations.
One-Way Rental
- One-way rentals are available between all Maui branch locations.
- Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
- A one-way rental fee of AUD 200 is charged.
- No one-way fee is charged where a rental is 21 days or more.
- Where multiple hires of less then 21 days each, total 21 days or more one-way fees will be charged to all hires if applicable. If one of the rentals totals or exceeds 21 days then no oneway fees will apply to any of the hires.
Driver's License and Age Restrictions
A current and full motor vehicle driver's license is required and must be produced upon vehicle collection. Should a foreign license be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver's license was issued. An accredited English translation will be accepted in lieu of an international driving permit.
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.
Insurance
Personal Injury is covered in most cases through registration third party insurance. We strongly recommend that all people traveling in Australia take out personal travel insurance.
Maui Australia offers 3 different, very competitive excess reduction options for your peace of mind during your holiday:
Standard Excess
All vehicles are insured for damage to the vehicle or to the property of a third party. The hirer is responsible for the first AUD 5,000 ("the excess") of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tire damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the Exclusions. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
Please see the Exclusions section below, whereby all insurance cover will be made void.
This AUD 5,000 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.
Excess Reduction Option 1
| Cost per day | Maximum charge | Excess reduced to |
|---|---|---|
| AUD 20 | AUD 1,000 | AUD 2,500 |
When Excess Reduction 1 has been purchased the hirer is responsible for the first AUD 2,500 ("the excess") of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tire damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the Exclusions. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the Exclusions section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
| Cost per day | Maximum charge | Excess reduced to |
|---|---|---|
| AUD 38 | AUD 1,900 | Nil |
With Excess Reduction 2 the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the Exclusions.
Note: The Excess Reduction Option 2 is included in the Maui Premium Package.
Please see the Exclusions section below, whereby all insurance cover will be made void.
No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AUD 50 per hire. The no worries cover option is only available when Excess Reduction 2 has been purchased.
Note the No Worries Cover Option is included in the Maui Premium Package.
The No Worries Cover Option extends the cover available with Excess Reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome.
Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.
Tire and Windscreen Damage - Where the hire has a nil excess up to one windscreen and two tires will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
Please see the Exclusions section below, whereby all insurance cover will be made void.
Exclusions
All insurance cover will be made void if any of the following Exclusions are breached:
- Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
- Any water related damage which includes, but is not limited to:
- any vehicle submersion
- creek or river crossing
- driving through low plain flooded areas
- beach driving
- Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
- Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
- Any damage caused while driving under the influence of alcohol or drugs.
- The incorrect use of fuel (fuel being diesel or petrol) or contaminated fuel. The hirer will be responsible for any associated cost.
- The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
- The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
- The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
- Drivers not identified on the rental agreement and/or drivers that have a license that has been cancelled or suspended and/or drivers who have a license that is classified as a learners or probationary license.
Vehicle Security Deposit
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
In the USA a vehicle security deposit is referred to as the “deductible”.
All debited bonds are subject to a 1.5% credit card surcharge in addition to the bond amount. This surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.
- If an Excess Reduction Option is not selected, the security deposit is AUD 5,000 payable by credit card.
The AUD 5000 is debited to the hirer's credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer's daily withdrawal allowance available on the credit card. - If Excess Reduction Option 1 has been taken the security deposit is AUD 2,500.
The AUD 2500 is debited to the hirer's credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer's daily withdrawal allowance available on the credit card. - If Excess Reduction Option 2 is selected with or without No Worries Cover or the Maui Premium Package is booked the security deposit is AUD 220.
The AUD 220 is taken as an imprint to the hirer's credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AUD 220 that Maui can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui premium package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Maui reserves the right to retain an AUD 125 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AUD 125 soiling fee will be retained.
Cheques are not an acceptable method in which to supply a vehicle security deposit and will not be accepted.
In the instance where a customer does not hold a credit card for the purpose of the vehicle security deposit or the credit card holder will not be present upon vehicle collection Maui does provide the option to leave the security deposit via cash or travelers cheques or can arrange for a credit card to be debited prior to the rental commencing. It must be advised to Maui at least 17 working days in advance of vehicle collection that a cash or travelers cheque vehicle security bond or a prior credit card debit is required. This cannot be arranged upon vehicle collection. Please note strict guidelines and criteria must be met for cash/travelers cheques vehicle security deposits and prior credit card debits. Please contact reservations for more information if required.
FOR SECURITY PURPOSES MAUI STRONGLY RECOMMENDS THE USE OF CREDIT CARDS FOR VEHICLE SECURITY DEPOSITS.
Infringements
Maui reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AUD 60.
Exchange Rates / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.
Credit Cards
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 1.5% surcharge will apply to all credit card transactions. Credit card surcharges also apply to debited security bonds. In this instance, the surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.
Calculation Errors
Maui and Blue Travel will not honor calculation errors. Should a calculation error occur Maui will charge for the shortfall.
Road Restrictions
Motorhomes can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads to recognized campgrounds, and the roads on Kangaroo Island (South Australia).
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.
Change of Drop-off Destination
If the hirer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorization from Reservations. Subject to the change being approved, an additional charge of up to AUD 500 will apply.
Booking Amendments
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.
Customer Care On-Road Assistance
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.
Repairs
Repairs up to AUD 100 may be effected without authorization and will be reimbursed. For amounts over AUD 100, Maui will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
Additional Products & Services
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:
- Picnic Table - AUD 22 per rental
- Picnic Chair - AUD 12 each per rental
- Child / Booster Seats - AUD 25 per rental
- Tent (4 persons) - AUD 75 per rental
- Satellite Phone - AUD 17 per day plus all call costs
- Awnings (if not already affixed) - AUD 5 per day, maximum AUD 100 per rental
- First Aid Kit - AUD 30 for purchase (In vehicle. If seal is broken customer is charged)
- Souvenir Road Atlas - AUD 20 for purchase
To be requested and paid by customer on pick up:
- PGO - Pre-Purchase Gas Option (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
Spirit 2 - AUD 19 per vehicle
Spirit 2T/S / Spirit 4 / Spirit 6 - AUD 29 per vehicle - PFO - Pre-Purchase Fuel Option - details on request
Charges for additional products and services will be charged per hire.
Note that outdoor chairs/table, a child or booster seat (if required) and the pre-purchase gas option are included in the Maui Premium Package.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Important
Maui reserves the right to refuse any rental at its discretion.
Disclaimer
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.
Blue Travel and Maui are not responsible for misrepresentation of facts, rates and rental conditions described in any of our brochures or website. Terms & conditions, rates and vehicle makes, models and sizes are subject to change without notice.