MAUI New Zealand
Motorhome Rental

Maui Standard Rental Rates include:

• Unlimited kilometers
• Vehicle insurance (excess / deductible applies)
• 12.5% GST
  Goods and Services Tax (GST) - GST is a New Zealand Government imposed tax. GST is included in all Maui rates and is currently 12.5%. Maui reserves the right to amend GST upon Government intervention.
• Starter Pack
  The starter pack is designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, bin liner, toilet roll, toilet chemicals, laundry detergent, matches, soap and tissues.
• Extra driver fees
• Airport transfers upon vehicle collection and return (except Wellington)
• Kitchen equipment
  Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.
• Linen and bedding
  Linen and bedding includes pillow, pillowcase, doona (duvet), sheet and towel per person.
• General equipment
  General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers and toilet chemicals.
• THL/BP Eco Trust Loyalty Card
• Supermarket Discount Card
• Customer care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including road maps and travel information
• New Zealand leading attractions map including discounts to iconic tourist attractions
• Free mountain bike hire available at selected Top Ten Holiday Parks

The Maui Premium Package is NZD 50 per day (maximum NZD 2,500 per rental) and is payable in addition to the daily rental rate. Inclusions are:

• Excess Reduction Option 2 (Nil excess)
• No Worries Cover (PCO2)
  No Worries Cover Option (PCO2) – The no worries cover option extends the cover available with excess reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome.
• Diesel Tax Recovery fee
  The Diesel Tax Recovery fee is included in the Maui Premium Package. If the Premium Package has not been selected the Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometers travelled during the hire. Maui reserves the right to amend the Diesel Tax Recovery fee upon Government intervention. The vehicle rates per 100km are as follows:
  • 2 Berth unleaded petrol: Nil
  • 2 Berth diesel: NZD 3.70
  • 2 Berth (Toilet Shower): NZD 3.70
  • 4 Berth: NZD 3.90
  • 6 Berth: NZD 4.25
• Pre-Purchase Gas (PGO)
  Pre-Purchase Gas (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the premium package has not been selected.
• Picnic Table and Chairs (per person traveling)
• 1 x child or booster seat if required
  Child/booster seat – Note that not all Maui vehicles can accommodate child restraint equipment. Childseats depending on the child's age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child's size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact reservations for further information.

Branches in:
Auckland, Christchurch, Queenstown and Wellington.

Business Hours:
Auckland, Wellington and Christchurch: Daily from 0800 to 1730 hours, closed Christmas Day (25 Dec).

Queenstown: Daily from 0800 to 1730 hours in the summer months, daily from 0800 to 1700 hours in the winter months, closed Christmas Day.

A NZD 100 location fee applies to all campervan rentals collecting or returning to/from Wellington and a NZD 175 location fee applies to all campervan rentals collecting or returning to/from Queenstown. In the instance where the pick up location and the return location are the same no more then one fee will apply. This is in addition to the one-way fee if applicable.

Vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply (NZD 100 or more). All vehicles must be collected from and returned to a Maui branch. No exceptions.

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours unless arranged otherwise.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental period is 5 days.
• Minimum rental period is 10 days for hires with a collection date between 23 Dec 2007 and 10 Jan 2008.
• Minimum rental period is subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from reservations or any of Maui's branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorization will result in a daily fee of NZD 150 in addition to the daily rate.

Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Maui and Britz can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will not qualify for a discount (if applicable) once on hire and/or bookings already travelled.

Note that 2wd car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Maui premium package if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Maui premium package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive premium package or excess reduction option, the more expensive premium package/excess reduction maximum cost is applied. In the instance where a Maui hire is being combined with a Britz hire and the packages have either the premium pack or the bonus pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable. Special rates may be available for hires of more than 50 days upon application. Contact reservations for more information.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to reservations.

• One-way rentals are available between all branch locations.
• A One-way rental fee of NZD 150 is charged for rentals between the North and South Island (and vice versa), where pick up is between 01 Oct 2007 and 31 Mar 2008.
• The one-way fee if applicable is charged per hire.

A current and full motor vehicle driver's license is required and must be produced upon vehicle collection. Should a foreign license be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver's license was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people traveling in New Zealand take out personal travel insurance.

Maui New Zealand offers 3 different, very competitive excess reduction options for your peace of mind during your holiday:

• Standard Excess
• Excess Reduction Option 1
• Excess Reduction Option 2

All vehicles are insured for damage to the vehicle or to the property of a third party. The hirer is responsible for the first NZD 5,000 ("the excess") of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tire damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the Exclusions. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental.

Please see the Exclusions section below, whereby all Insurance cover will be made void.

This NZD 5,000 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Cost per day: NZD 20 (max charge NZD 1,000) excess reduced to NZD 2,500.

When Excess Reduction 1 has been purchased the hirer is responsible for the first NZD 2,500 ("the excess") of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tire damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the Exclusions. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.

Please see the Exclusions section below, whereby all Insurance cover will be made void.

Cost per day: NZD 38 (max charge NZD 1,900) excess reduced to Nil.

With Excess Reduction 2, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the Exclusions.

Note: The Excess Reduction Option 2 is included in the Maui Premium Package.

Please see the Exclusions section below, whereby all Insurance cover will be made void.

The no worries cover option is a one off fee of NZD 50 per hire. The no worries cover option is only available when Excess Reduction Option 2 has been purchased.

Note: The No Worries Cover Option is included in the Maui Premium Package.

The no worries cover option extends the cover available with Excess Reduction 2 to include cover for accidental damage to the overhead and underbody sections of the motorhome.

Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.

Tire and Windscreen Damage - Where the hire has a nil excess up to one windscreen and two tires will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
   1. any vehicle submersion
   2. creek or river crossing
   3. driving through low plain flooded areas
   4. beach driving
3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. Any damage caused while driving under the influence of alcohol or drugs.
6. The incorrect use of fuel (fuel being diesel or petrol) or contaminated fuel. The hirer will be responsible for any associated cost.
7. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned
8. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
9. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
10. Drivers not identified on the rental agreement and/or drivers that have a license that has been cancelled or suspended and/or drivers who have a license that is classified as a learners or probationary license.

Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

In the USA a vehicle security deposit is referred to as the "deductible".

All debited bonds are subject to a 1.5% credit card surcharge in addition to the bond amount. This surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.

• If you do not take an Excess Reduction Option, the Security Deposit is NZD 5,000 payable by credit card.
  The NZD 5,000 is debited to the hirer's credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer's daily withdrawal allowance.
• If Excess Reduction Option 1 has been taken the Security Deposit is NZD 2,500.
  The NZD 2,500 is debited to the hirer's credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer's daily withdrawal allowance.
• If Excess Reduction Option 2 is nominated with or without No Worries Cover or the package booked is the Maui Premium Package the Security Deposit is NZD 220.
  The NZD 220 is taken as an imprint to the hirer's credit card when the vehicle is collected. An imprint simply records a figure against the hirer's credit card of NZD 220 that Maui can then debit if required.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Maui reserves the right to retain a NZD 125 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZD 125 soiling fee will be retained.

Cheques are not an acceptable method in which to supply a vehicle security deposit and will not be accepted.

In the instance where a customer does not hold a credit card for the purpose of the vehicle security deposit or the credit card holder will not be present upon vehicle collection Maui does provide the option to leave the security deposit via cash or travelers cheques or can arrange for a credit card to be debited prior to the rental commencing. It must be advised to Maui at least 17 working days in advance of vehicle collection that a cash or travelers cheque vehicle security bond or a prior credit card debit is required. This cannot be arranged upon vehicle collection. Please note strict guidelines and criteria must be met for cash/travelers cheques vehicle security deposits and prior credit card debits. Please contact reservations for more information if required.

FOR SECURITY PURPOSES MAUI STRONGLY RECOMMENDS THE USE OF CREDIT CARDS FOR VEHICLE SECURITY DEPOSITS.

Maui reserves the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be NZD 60.

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 1.5% surcharge will apply to all credit card transactions. Credit card surcharges also apply to debited security bonds. In this instance, the surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.

Maui and Blue Travel will not honor calculation errors. Should a calculation error occur Maui will charge for the shortfall.

Motorhomes can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), North of Colville Township (Coromandel Peninsula) and Tapu - Coroglen Road (Coromandel Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:

• Picnic Table - NZD 22 per rental
• Picnic Chair - NZD 12 each per rental
• Child/Booster Seat - NZD 25 per rental
• Tent (4 Persons) - NZD 75 per rental
• Camping Pack - NZD 20 per day, maximum charge NZD 200 for 2 persons
• First Aid Kit - NZD 30 for purchase
• Souvenir Road Atlas - From NZD 25 for purchase
• Snow Chains - Free of charge
• Mountain Bikes - Hire free of charge at selected Top Ten Holiday Parks

To be requested and paid by customer on pick up:

• PGO - Pre-Purchase Gas Option (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
  Spirit 2 - NZD 19 per vehicle
  Spirit 2T/S / Spirit 4 / Spirit 6 - NZD 29 per vehicle
• PFO - Pre-Purchase Fuel Option - details on request

Note that outdoor chairs/table, a child or booster seat (if required) and the pre-purchase gas option are included in the Maui Premium Package.

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Animals

No animals are permitted in our vehicles, excluding guide dogs.

Important

Maui reserves the right to refuse any rental at its discretion.

Disclaimer

Blue Travel and Maui are not responsible for misrepresentation of facts, rates and rental conditions described in any of our brochures or website. Terms & conditions, rates and vehicle makes, models and sizes are subject to change without notice.

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