Terms & Conditions
Terms & Conditions
Upon availability one-way trips are possible between all stations for a one-way fee as specified on the Rental Rate page. One-way fees will not be refunded in case of cancellation. Minimum One Way Rental is 7 nights.
A security deposit of USD 1000 will be authorized / blocked on your credit card while traveling. VISA, MasterCard and American Express are accepted. Additional deposits may be required for special events such as Burning Man or if no mileage has been prepaid, etc.
Sales Taxes are included in the nightly rental rate and prepaid mileage. Local taxes apply to all other charges and may change at any time. Newly assessed governmental fees (other than sales tax or DMV fees) not known at this time will be collected from the customer at pick up.
Colorado Road Safety Fee:
New Jersey Domestic Security Fee:
Mon - Fri: 8.00 am - 5.00 pm
Clients cannot pick up the vehicle the day they arrive from overseas or trans-continental and we recommend spending the first night at an airport hotel or motel.
Vehicle pick up time is between 12.00 noon and 4.00 pm. To avoid waiting times all customers are asked to call the branch to schedule the pick-up time. Vehicle return time is between 8.00 am and 10.30 am. A charge of USD 30.00/hour applies for a late vehicle return. Clients will not be entitled to get a complimentary transfer back to the airport or airport hotels after 11 am.
A priority shuttle service scheduling will be granted to customers who have supplied at least 72 hours in advance their pick-up location and how they can be reached to advise about the exact pick-up time. If customer should not have received such confirmation the day before pick-up until 4 pm, we advise the customer to call the pick-up rental station immediately but not later than 8 and 9 am of the departure day.
If customers choose not to supply pick-up location 72 hours in advance, a complimentary shuttle service cannot be guaranteed.
From Monday to Saturday the drop-off time is between 8 and 10.30 am, the transfer hours are between 11 am and not later than 1 pm and the vehicle pick-up time is between noon and 4 pm (Saturday until 1 pm). Transfers are provided to (but not from) the airports DEN / EWR / LAX / LAS / MCO / OAK / SFO (neither JFK nor La Guardia) and at all rental locations from/to named airport hotels. The complimentary permitted amount of luggage is in accordance with the airline regulations (1 suitcase max. 50 lbs/23 kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer’s responsibility.
Transfers SFO: The convenient and inexpensive BART allows customers who stay in SFO downtown to arrive within 35 minutes at the BART train station in South Hayward instead of taking a 30 minutes taxi back to SFO airport hotels (US$ 50.00+) to catch the free shuttle (another 30-40 minutes). A free shuttle service between our branch and the BART train station South Hayward is provided when the customer informs us accordingly.
A valid national driver's license is required for each driver. In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country. All drivers must be at least 25 years of age. Maximum age is 79 years.
Staff speaks German & English at all locations - Dutch, French, Italian & Spanish at some locations. After completing the paperwork the clients get a very thorough personal walk-thru of the recreational vehicle. In addition every vehicle is equipped with an operation manual in English/German. In case of an emergency, accident or technical problems, clients may call the emergency toll free number 24-hours a day, 7 days a week.
Convenience Kits include:
Global Positioning System
Kitchen towel, cleaning towel, paper towel roll. Broom, dust pan and brush, bucket / trash can, cloth hangers, flash light, lighter / matches, levelers.
The cost of gasoline, oil and propane is not included and Road Bear RV does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.
For maintenance & repairs exceeding USD 50 the customer must call the Road Bear RV 24-hour toll free telephone assistance to get an authorization. Non-authorized repairs over USD 50 will not be reimbursed. Receipts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.
Should a customer keep the vehicle beyond the contracted period USD 30 per hour or USD 300 per night penalty fee in addition to the nightly rate will apply. However, if the customer contacts Road Bear RV and obtains the proper authorization to extend, the regular rental rate will apply.
The clients are responsible to return the vehicle with the interior cleaned and holding tanks dumped. The vehicle outside does not require cleaning by the customer. Cleaning- and/or dumping charges will apply as posted at the drop off location.
It is the clients responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop off will cause a charge of an administrative fee of USD 100 plus the fine (including all late charges) to the clients credit card.
We provide free storage of luggage at the rental station at client's own risk.
If for any reason the booked vehicle should not be available, Road Bear RV reserves the right to substitute a higher-rated vehicle at no additional cost. Should a lower-rated vehicle be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles.
Road Bear RV will hold the customer responsible for accidents or mechanical breakdowns occurring in a travel restricted area!
Since February 2011 the Florida Turnpike Enterprise has implemented an all-electronic open road tolling for the southern 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami-Dade/Broward County line. The old tollbooths have been eliminated and the toll-fees cannot be paid in cash any longer.
There are the following options for payment to travel on the Turnpike:
Florida State Law (Statue 316.1001) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a US$ 100.00 or more civil penalty, assessment of court costs, and suspension of the vehicle registration and/or suspension of the driver's license. It will be important for the customer to inform the Road Bear RV drop-off location of the fact that they traveled on the Florida Turnpike regardless of what option they choose. In case that an invoice for toll fees will be sent to Road Bear RV as the registered owner of the vehicle, all fees due will be charged to the customer’s credit card on file and processed according to our rental provisions with regards to traffic citations (incl. administrative fees).
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